This Refund Policy applies to Employer subscription plans (Discovery is free; paid Starter, Growth, and Scale tiers). It does not cover worker payroll or off-platform payments between Employers and Workers. The merchant of record for paid plans is an Australian business operating Replace Me (ABN 28 781 465 660), with fees billed in USD through Stripe.
1Summary
- Paid plan periods that have started (monthly or annual prepaid) are generally non-refundable for business subscriptions.
- We refund or credit verified billing errors (duplicate charges, wrong plan).
- Mandatory consumer or other non-waivable law may require a different outcome for qualifying individual consumers (including under the Australian Consumer Law where it applies).
- Cancel anytime online — you keep paid access until the end of the current billing period (month or prepaid year). Canceling does not by itself create a partial refund for unused days.
2When we refund or credit
- Billing errors: Duplicate charges or an incorrect plan billed — contact support@replaceme.ph with your invoice or Stripe receipt ID.
- Platform fault / goodwill: If paid access was materially unavailable due to a Replaceme fault, we may issue a pro-rata credit or limited first-cycle goodwill refund at our discretion.
- Termination without cause: If we terminate your account without cause before a paid period ends, we may issue a pro-rata credit or refund as required by law or at our discretion.
- Mandatory law: Nothing in this Policy limits remedies that cannot be waived under Australian Consumer Law, Philippine consumer rules, or other mandatory protections that apply to you.
3When we generally do not refund
- Unused time after you voluntarily cancel or downgrade mid-cycle (downgrades take effect at period end; you keep current entitlements until then).
- Dissatisfaction with hiring outcomes (for example, not finding a Worker). Paid plans buy Platform access and tools — not a placement guarantee. We do not offer a blanket “money-back if you don’t hire” guarantee.
- Change of mind after you have used paid messaging, profile unlocks, or other paid entitlements in that period, except where mandatory law requires otherwise.
4How to request a refund
Email support@replaceme.ph with subject "Billing Dispute / Refund Request," your account email, invoice or Stripe receipt ID, amount, and a short description. Approved refunds are issued through Stripe to the original payment method; timing depends on your bank or card network.
5Chargebacks & card disputes
Please contact us first so we can correct billing errors without interrupting your hiring workflow. Card-network chargebacks remain available under network rules and applicable law. Fraudulent or bad-faith disputes after receiving paid access may lead to account suspension under our Terms of Service §6.5.
6Tax on refunds
If your original charge included government tax collected via Stripe Tax (for example Australian GST), any approved refund generally includes the corresponding tax portion. Stripe processing fees are separate from tax and are governed by Stripe's terms.